questions.

Questions, Policies, & Loft etiquette.

Welcome to Ello Pretty

At Ello Pretty, we believe your salon experience should feel just as beautiful as the hair we create. Our boutique loft environment was designed to provide a relaxing, personalized, and elevated experience for every guest.

To ensure the best possible experience for you, our team, and our guests, we kindly ask that you review the following salon information before your appointment.

Cancellations & No-Shows

Your appointment time is reserved especially for you. A valid credit or debit card is required to secure all appointments.

We kindly ask for 48 hours' notice if you need to cancel or reschedule your appointment.

Appointments cancelled with less than 48 hours' notice will be charged 50% of the scheduled service.
Same-day cancellations and No-Show appointments will be charged 100% of the scheduled service.
Guests arriving 15 minutes or more late may be considered a No-Show and may need to reschedule.

To reserve a future appointment after a No-Show or late cancellation, your account must have a $0 balance, and a 50% deposit will be required. This deposit will be applied toward your upcoming service.

We truly value your time and appreciate you valuing ours. Due to our boutique setting and limited appointment availability, frequent cancellations or rescheduling may require a non-refundable deposit for future appointments.

Payments

We accept cash, personal checks, debit cards, and all major credit cards.

A 3% processing fee applies to all credit card transactions.
There is no processing fee for cash or debit card payments.
Returned checks are subject to a $50 returned check fee.

Gratuity

Gratuity is always appreciated and is a wonderful way to show appreciation for your stylist's time, talent, and care.

Tips may be given by cash, personal check made payable to your stylist, or Venmo.

Wardrobe

We know you love to arrive looking your best—and we love that too! Hair services can involve color, lightener, toner, styling products, and water, so we recommend wearing something comfortable and easy to protect during your appointment.

For your comfort and added protection, complimentary salon robes are available if you would like to change before your service.

While we take every precaution to protect your clothing with robes, capes, and towels, we cannot guarantee that clothing will remain free from stains or damage during your appointment. Ello Pretty is not responsible for damage to clothing or personal belongings.

Wi-Fi & Devices

Complimentary Wi-Fi is available for all guests.

Feel free to bring your laptop, tablet, or other device to enjoy during your appointment. To maintain the calm and relaxing atmosphere of our loft, we kindly ask that all devices remain on silent and that headphones are used for music, videos, or calls.

Children

We love children and are happy to welcome young guests receiving services.

To maintain a relaxing experience for everyone in our boutique loft, children who are not receiving a service are not permitted in the salon.

If your childcare arrangements unexpectedly change, please contact us as soon as possible. We will do our best to help accommodate your needs.

Children 10 years of age and older may receive services at our regular pricing, provided they are able to remain seated and cooperative throughout their appointment.

Our pricing is based on the time, length, density, and complexity of the service—

Consultations

Beautiful hair begins with a thoughtful plan.

For new guests, major transformations, extensions, color corrections, or significant changes, a consultation is required before your appointment. This allows your stylist the time to understand your hair history, goals, and create a personalized plan to achieve your desired results.

Consultations are a paid service and reflect the time, expertise, and attention your stylist provides during this planning process. Your consultation investment will be applied toward your upcoming hair appointment or extension service.

We believe taking the time to properly plan your service creates the best possible experience and results for your hair.

Color & Transformation Services

Every guest’s hair is unique, and some transformations require additional time, products, and multiple appointments.

Color corrections, major transformations, and services requiring extended time may have different pricing than standard services. Your stylist will discuss timing, expectations, and investment during your consultation.

Your Arrival

We recommend arriving a few minutes early for your appointment so you have time to settle in and enjoy your experience.

If you are running late, please contact us as soon as possible. We will always do our best to accommodate you, but arriving late may require adjustments to your service to respect the schedule of our next guest.

Personal Belongings

Please keep personal belongings with you during your appointment.

Ello Pretty is not responsible for lost, damaged, or misplaced personal items brought into the salon.

Service Adjustments

Your happiness with your hair is incredibly important to us.

If you feel an adjustment is needed after your service, please contact us by phone or email within 7 days of your appointment. We are happy to discuss your concerns and, when appropriate, schedule an adjustment.

Requests made after 7 days will be treated as a new appointment.

Due to the personalized nature of our services, we do not offer refunds on salon services.

Retail Purchases

We want you to love your professional haircare products!

Due to the nature of professional products, opened or used items cannot be returned. If you need help selecting products, our team is always happy to guide you toward the best options for your hair.

Finding Your Stylist

Finding the right stylist is an important part of your salon journey.

Visit our Talent page to meet our artists, explore their work, and connect with them through social media to find the stylist who best matches your style and hair goals.

Parking

Complimentary parking is available for all Ello Pretty guests.

Parking is available:

On Valley Street in front of The Plant.
In the three parking lots located between Valley Street and Delaine Street.

Please do not park in the alley (River Court), as those spaces are reserved for building tenants.

Our Salon Experience

Ello Pretty is committed to creating a welcoming, respectful, and relaxing environment for every guest and team member.

We reserve the right to refuse or discontinue service when necessary to maintain a positive salon experience.

By Booking Your Appointment

By booking an appointment with Ello Pretty, you acknowledge that you have read, understood, and agree to the information outlined above.

We can't wait to welcome you into our loft and create an experience that feels as beautiful as the hair we create.